Kemas kini terakhir / Last updated: 15 Oktober 2026
Laman ini dikendalikan oleh The Vion Legacy (SSM 202503090023 / RA0123338-M), No. 5, Jalan Prima 7/1A, Taman Puchong Prima, 47150 Puchong, Selangor, Malaysia.
Bahasa Melayu
1. Jaminan 30 Hari
Kalau anda tak puas hati dengan Minyak Ar-Rizqi, hubungi kami dalam masa 30 hari dari tarikh barang sampai. Kami pulangkan harga produk yang anda bayar.
- Satu tuntutan jaminan bagi setiap pelanggan (ikut nama, nombor telefon dan alamat penghantaran).
- Sertakan nombor order dan gambar produk yang anda terima.
- Anda tak perlu pos balik botol yang dah dibuka.
2. Barang rosak, bocor atau salah
Kalau barang sampai dalam keadaan rosak, bocor, atau tak sama dengan yang anda order, hantar gambar kepada kami dalam masa 7 hari dari tarikh barang sampai. Kami hantar ganti tanpa caj, atau pulangkan bayaran penuh, ikut pilihan anda.
3. Pembatalan order
Anda boleh batalkan order secara percuma selagi barang belum dipos. Bila order dah dipos, permintaan anda diuruskan ikut Seksyen 1 atau 2 di atas.
4. Cara bayaran balik dibuat
- Bayaran kad / online: dipulangkan ke kad atau kaedah bayaran asal dalam masa 5–10 hari bekerja selepas diluluskan.
- Bayar Semasa Terima (COD): dipulangkan melalui PayNow atau pindahan bank ke akaun atas nama anda.
5. Pertikaian bayaran
Kalau ada masalah dengan caj pada kad anda, hubungi kami dulu di salam@ar-rizqi.com.my. Kami balas dalam masa 2 hari bekerja dan selesaikan secepat mungkin, biasanya lebih cepat daripada proses pertikaian melalui bank.
6. Cara buat tuntutan
E-mel salam@ar-rizqi.com.my dengan nombor order, nama penuh, dan gambar produk. Kami balas dalam masa 2 hari bekerja.
English
1. 30-Day Guarantee
If you are not satisfied with Minyak Ar-Rizqi, contact us within 30 days of delivery and we will refund the price you paid for the product.
- One guarantee claim per customer (matched by name, phone number and delivery address).
- Include your order number and a photo of the product you received.
- You do not need to return opened bottles.
2. Damaged, leaking or wrong items
If your item arrives damaged, leaking, or different from what you ordered, send us a photo within 7 days of delivery. We will send a free replacement or give a full refund, whichever you prefer.
3. Order cancellation
You can cancel your order free of charge any time before it is shipped. Once shipped, requests are handled under Section 1 or 2 above.
4. How refunds are paid
- Card / online payments: refunded to the original card or payment method within 5–10 business days of approval.
- Cash on Delivery (COD): refunded by PayNow or bank transfer to an account in your name.
5. Payment disputes
If you have a problem with a charge on your card, please contact us first at salam@ar-rizqi.com.my. We reply within 2 business days and will resolve it as quickly as possible, usually faster than a dispute through your bank.
6. How to make a request
Email salam@ar-rizqi.com.my with your order number, full name and a photo of the product. We reply within 2 business days.